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# Email Personalization

# ${color}[#204a87](Email Personalization)

${color}[#3465a4](**In this article:**)
* [About Personalization settings](#1-about-personalization-settings)
* [Set the sender's avatar](#1-set-the-senders-avatar)
* [Set the sender's email](#1-set-the-senders-email)

# ✔️ About Personalization settings

Personalization Settings let you customize how your emails appear in Discord, helping you match your communication style or brand identity.

With this option, you can:

* Set a custom bot name to replace a sender's name and email address.
* Choose whether to display the sender’s avatar or a custom logo for a more recognizable look.

How it works:

* If you enter a custom bot name, it will be shown in place of the sender name and address.
* If you leave it blank, the sender's name and email address will be used.

This is a great way to make your messages feel more personal - or more professional - depending on your needs.

# ✔️ Set the sender’s avatar

1. Use the `/list` command in the channel connected to the Email bot.
2. Click Settings → Select Settings and select **Email Personalization**.
3. Near the Show avatars by Email click **Enable** to activate the option.

Now you can add avatar to the bot:

1. Edit channel → Integrations → Webhooks.
2. Click on the Email bot and change the avatar.
3. Send a test message from your email service to check if the option works correctly.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/7/1/3271b421d88bd400/email-personalization-avatar_1saez13.png)

|| Note: To use the Webhook Avatar in your message, please enable the **Manage Webhooks** permission: go to Server Settings → Roles → Email → Permissions → Enable “Manage Webhooks.” After that, update the avatar again (remove and re-add it).

# ✔️ Set the custom bot name

1. Use the `/list` command in the channel connected to the Email bot.
2. Click Settings → Select Settings and select **Email Personalization**.
3. Near the Custom Bot Name click **Edit**.
4. In the appeared window enter the name you want to display and click **Submit**.
5. Send a test message from your email service to check if the option works correctly.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/7/1/3271b421d88bd400/email-personalization-name_1nh78nv.png)


In the Settings section, you can also customize:

* [Web Version of Emails](https://help.devit.software/en/article/web-version-of-emails-1jis4lq/)
* [Email Preview in Message](https://help.devit.software/en/article/email-preview-in-message-1wrug29/)
* [Message Reply Option](https://help.devit.software/en/article/message-reply-option-uuozrg/)