> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.devit.software/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Frequently           asked questions


# ${color}[#204a87](FAQ)

${color}[#3465a4](**In this article:**)
* [What if a customer replies to an old thread?](#1-what-if-a-customer-replies-to-an-old-thread)
* [Does your bot store messages?](#1-does-your-bot-store-messages)
* [If my customer uses an attachment in the message, will I see it in my Discord channel?](#1-if-my-customer-uses-an-attachment-in-the-message-will-i-see-it-in-my-discord-channel)
* [Why my Telegram avatar is not displayed in Discord?](#1-why-my-telegram-avatar-is-not-displayed-in-discord)
* [How to remove integration?](#1-how-to-remove-integration)
* [If I have questions about the Bot, how can I get help?](#1-if-i-have-questions-about-the-bot-how-can-i-get-help)
* [Where can I leave feedback about the bot?](#1-where-can-i-leave-feedback-about-the-bot)
* [Why is Full Name displayed instead of Username?](#1-why-is-full-name-displayed-instead-of-username)
* [How to forward messages from a Telegram group to Discord?](#1-how-to-forward-messages-from-a-telegram-group-to-discord)
* [How to forward messages from a Telegram channel to Discord?](#1-how-to-forward-messages-from-a-telegram-channel-to-discord)

# ✔️ What if a customer replies to an old thread?

If the thread is more than 24 hours old, a new thread will be created. Otherwise, the customer's reply will be added to the existing thread.
# ✔️ Does your app store messages?

No, our application doesn't store your messages.

# ✔️ If my customer uses an attachment in the message, will I see it in my Discord channel?

Yes. All messages will be redirected with attached files, images, emoji, etc.

# ✔️ Why my Telegram avatar is not displayed in Discord?

Check your Telegram settings → Privacy and Security → Profile photo. It should be either set to «Everybody» or allowed in exceptions for group or bot.

# ✔️ How to remove integration?

Use `/disconnect` command in any Text channel.

# ✔️ If I have questions about the app, how can I get help?

You can get it in 2 ways:

* Type the `/help` command in the text field and press **Enter**. You will get a short guide and contacts of our support.
* Directly contact our support team: support@devit.software.

# ✔️ Where can I leave feedback about the app?

You can leave your feedback on the [Telegram bot page](https://top.gg/bot/1123949801613049866).

# ✔️ Why is Full Name displayed instead of Username?

In Telegram, Full Name (or more specifically, "First Name") is a mandatory field, whereas "Username" is optional, meaning not all users have one. If a user has set a username, it will be displayed when using the variables {{username}} or {{name}}. However, if no username is available, Telegram will display the user's first name by default.

# ✔️ How to forward messages from a Telegram group to Discord?

You can do this with the help of our Discord application. In [this article](https://help.devit.software/en/article/how-to-forward-messages-from-a-telegram-group-to-discord-3kvedn/) we provide you with a detailed instruction.

# ✔️ How to forward messages from a Telegram channel to Discord?

You can do this with the help of our Discord application. In [this article](https://help.devit.software/en/article/how-to-forward-messages-from-a-telegram-channel-to-discord-1n4e260/) we provide you with a detailed instruction.

## Suggested articles

* [Welcome to Telegram bot](https://help.devit.software/en/article/welcome-to-telegram-bot-1ky1p08/)
* [Getting started with Telegram bot](https://help.devit.software/en/article/getting-started-with-telegram-bot-d5b6oz/)