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# Funnels priority

# ${color}[#204a87](Funnel Priority Feature)

${color}[#3465a4](**In this article:**)

* [Feature purpose](#1-feature-purpose)
* [How the logic works](#1-how-the-logic-works)
* [Setup steps](#1-setup-steps)
* [Warnings](#1-warnings)
* [Example](#1-example)

# ✔️ Feature purpose

The **Manage priority** feature allows users to manually set the priority of existing funnels to decide which funnel runs first.

# ✔️ How the logic works

The funnel ranked #1 has the highest priority and is triggered first when its conditions match an order. If a higher-priority funnel does not match — or has already been shown — the next funnel in line is evaluated.

Note that when you set up multiple funnels, a lot depends on the initial condition of the funnel.

There are three types of triggers for funnels:

* Ordered certain product
* Ordered product from collection
* Any product

A funnel with “Ordered certain product” or “Ordered product from collection” display condition should have a higher priority than the one that works with “Any product” display condition. Then the display order of the funnels will remain as you set it. Otherwise, if a funnel with “Any product” works first, then a funnel with one product simply won't be displayed.

# ✔️ Setup steps

1. Open the app admin and go to the **Funnels** section in the left-side menu.
2. Click on **Manage priority**.
3. Use the up (↑) and down (↓) arrows to reorder funnels, or drag them using the handle (⠿) on the left.

Priority numbers update automatically as you reorder. Changes take effect immediately — no save button is needed.

# ✔️ Warnings

1. **Wrong priority.** Funnel with “Ordered certain product” or “Ordered product from collection” displaay condition should have a higher priority than the one that works with “Any product” condition.
2. **No priority.** When you create multiple funnels and don't prioritize them, there's a high chance they won't work correctly because of the reason described in the first warning. Thus, we always recommend pay attention to the Manage priority feature.

# ✔️ Example

| Priority | Funnel | Trigger |
| 1 | Summer Sale | Product from collection: Summer |
| 2 | Accessories Cross-sell | Specific product: Running Shoes |
| 3 | General Upsell | Any product |

In this setup, an order for Running Shoes checks Priority 1 first (Summer Sale). If the customer's order doesn't include a Summer collection product, Priority 2 (Accessories Cross-sell) is evaluated next. Priority 3 (General Upsell) only runs if neither previous funnel matched.