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# Message Reply Option

# ${color}[#204a87](Message reply option)

${color}[#3465a4](**In this article:**)
* [About the Message reply option](#1-about-the-message-reply-option)
* [Activate the Message reply option](#1-activate-the-message-reply-option)

# ✔️ About the Message reply option

The Message Reply Option lets you control whether recipients can reply to the email message. This setting also creates a history of correspondence in the channel, allowing you to track the entire email conversation directly within the channel.

* **When enabled**, users can reply directly to the email message from Discord, making it easy to continue the conversation.
* **When disabled**, replies are turned off - perfect for announcements or one-way updates where no response is needed.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/7/1/3271b421d88bd400/reply-option_1992gkl.png)


Use this setting to customize how interactive your email communication should be.

# ✔️ Activate the Message reply option

1. Use the `/list` command in the channel connected to the Email bot.
2. Click Settings and select **Message Reply Option**.
3. Click **Enable** to activate the option.
4. Send a test message to your channel to check the option. 

In the Settings section, you can also customize:

* [Web Version of Emails](https://help.devit.software/en/article/web-version-of-emails-1jis4lq/)
* [Email Preview in Message](https://help.devit.software/en/article/email-preview-in-message-1wrug29/)
* [Email Personalization](https://help.devit.software/en/article/email-personalization-4kivxp/)