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# Troubleshooting: Why Aren’t Emails Showing Up in the Channel?

# ${color}[#204a87](Troubleshooting)

**In this article:**
* [Step 1: Use the /connect command](#1-step-1-use-the-connect-command)
* [Step 2: Try Reconnecting the Bot](#1-step-2-try-reconnecting-the-bot)
* [Step 3: Check your plan limits](#1-step-3-check-your-plan-limits)
* [Need help?](#1-need-help)

If you've connected the Email Bot but **don’t see any emails appearing in your Discord channel**, don’t worry - this guide will help you figure out what’s going on. Follow the steps below to check the most common issues.

# ✔️ Step 1: Use the `/connect` command

To receive emails in your Discord channel, the bot must be connected using the `/connect` command.

If you’ve already run this command, double-check the following:

1. Go to the channel where you want to receive emails.
2. Run the `/connect` command again. 

If the connection is active, the bot will confirm it by sending you a message. In that message, you’ll see the unique email address used for this integration. **Ensure the email** you’re sending messages to **matches the address shown by the bot**. If they don’t match, emails won’t be delivered to the channel. 

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/7/1/3271b421d88bd400/connection-successful_h64sz4.png)

3. Open your email provider and **send a test message** to the provided email. 

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/7/1/3271b421d88bd400/test-message-email_pdf23w.png)

If the connection is clear, the message will appear in the connected channel.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/7/1/3271b421d88bd400/test-message-discord_8yjg5b.png)

If the connection is unsuccessful, you will get a message with instructions on what to do next. Probably, you don’t have required permissions. Check our article – [Discord server permissions and scopes](https://help.devit.software/en/article/discord-server-permissions-and-scopes-1grjqpt/) – to figure out how to enable them.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/7/1/3271b421d88bd400/connection-failed_1rjaxfn.png)

| Note: When you run `/connect`, the bot automatically checks if it has all the necessary permissions. If something is missing (like the right to manage webhooks), you’ll see a message explaining what's wrong and how to fix it.

# ✔️ Step 2: Try Reconnecting the Bot

If everything seems set up but emails still aren’t arriving, follow these steps:

1. Disconnect the bot from the channel by using the `/disconnect` command.

|| Important: Using `/disconnect` will generate a new email address for this channel, which may affect your current setup.

2. Reconnect the command by using the `/connect` command.
3. Send a test email to the new address and check if it appears in the channel.

# ✔️ Step 3: Check your plan limits

If your subscription is active but you're still not receiving emails, it's possible you've **exceeded the message or integration limits** of your current plan.

Use the **Stats** option in the app to view your current usage:

1. Run the `/list` command.
2. Click the **View email statistics** button in the appeared message.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/7/1/3271b421d88bd400/view-statistics_re8tl1.png)

If you’re over the limit, consider upgrading to a higher plan to keep everything running smoothly.

# ✔️ Need Help?

If you've tried everything above and messages still don't arrive, please contact our support and provide the following information:

1. Email address generated by the Email bot.
2. Date and exact time the letter was sent.
3. Time zone in which the message was sent.
4. Screenshot or other confirmation of the fact that the letter was sent.
5. Indicate the mail service that was used (GMail by Google, iCloud Mail by Apple, Outlook from Microsoft, Zoho Mail).

**Our contacts:**

* Email: [__support@devit.software__](http://support@devit.software)