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# What ReSell can't do, and workarounds

# ${color}[#204a87](What ReSell can't do, and workarounds)

${color}[#3465a4](**In this article:**)
* [Pages and Shopify plans](#1-pages-and-shopify-plans)
* [Post-purchase offers](#1-post-purchase-offers)
* [Offers and funnels](#1-offers-and-funnels)
* [Targeting](#1-targeting)
* [A/B tests and analytics](#1-ab-tests-and-analytics)

ReSell covers most upsell setups, but some things work differently from what you might expect, and a few are not possible because of Shopify's rules. This article lists those cases, explains why, and shows how to get the result another way. If your case isn't here, contact us at support@devit.software and we'll suggest a setup.

# ${color}[#204a87](Pages and Shopify plans)

**Checkout offers work only on Shopify Plus.**
Shopify allows apps to add blocks to the checkout page only for stores on the Shopify Plus plan. In the funnel, the **Checkout offer** step is marked **Shopify Plus**. This also applies to A/B tests on the checkout page.
*Workaround:* on other Shopify plans, use the **Post-purchase**, **Thank You** and **Order Status Page** steps. They work on all plans.

**Offers don't show until the widget is added to the page.**
Checkout, Thank You and Order Status offers appear only where the ReSell widget is placed in the Shopify checkout editor.
*Workaround:* open the step in the funnel, click **Checkout editor** (or **Thank You editor**) and add the ReSell widget to the page, then save.

**ReSell doesn't show offers on product pages or in the cart.**
ReSell works on the checkout, post-purchase, Thank You and Order Status pages.
*Workaround:* for cart upsells, use our ShopCart app. ReSell's paid plans include a free cart upsell add-on.

**The look of offers follows Shopify's checkout styles.**
Shopify doesn't allow custom CSS on checkout pages, so ReSell offers use your checkout branding.
*Workaround:* change colors, fonts and corners in Shopify's checkout editor. See [Matching ReSell's upsell offers to your store's branding](https://help.devit.software/en/article/matching-resells-upsell-offers-to-your-stores-branding-lbd66r/).

# ${color}[#204a87](Post-purchase offers)

**Shopify doesn't show the post-purchase page for some orders.**
The post-purchase page is skipped for orders paid with buy now, pay later services (such as Klarna, Afterpay or Shop Pay Installments), some wallets (Apple Pay, Google Pay, Amazon Pay, PayPal Wallet), iDEAL, gift cards and cash on delivery. It's also skipped for orders under $0.50, local delivery orders, products with zero stock, and orders in a currency other than your store currency.
*Workaround:* add the same offers to the **Thank You** step. Thank You offers show for these orders too. See [Why is my Post-purchase upsell offer not displayed?](https://help.devit.software/en/article/why-is-my-post-purchase-upsell-offer-not-displayed-r7ztw/)

**Only one app can use the post-purchase page.**
Shopify allows one post-purchase app per store.
*Workaround:* go to **Settings > Checkout** in your Shopify admin and select **ReSell** under the post-purchase page setting.

**A customer can accept up to three post-purchase offers.**
This is Shopify's limit for one checkout.
*Workaround:* show more offers on the **Thank You** and **Order Status Page** steps.

**Subscriptions have extra rules.**
An order can have only one subscription offer, a one-time product can't be changed into a subscription, and the post-purchase offer can't be a subscription if the order already has one.
*Workaround:* if the order already has a subscription, offer a one-time product. See [How to offer a subscription in your upsell offers](https://help.devit.software/en/article/how-to-offer-a-subscription-in-your-upsell-offers-6ihcvs/).

# ${color}[#204a87](Offers and funnels)

**Bundles support.**
ReSell has no bundle offer type of its own. A bundle created with Shopify's native **Bundles** app is a regular product, so you can offer it like any other product. If you’re using a third-party bundle app and your bundles aren’t working as expected in ReSell offers, please contact our support team so we can look into your specific setup.
*Workaround:* create the bundle with Shopify's **Bundles** app and add it as a **Product** offer. You can also show several products one after another: up to three offers on a page, or a post-purchase flow with several upsells.

**Coupon offers are only for the Thank You page.**
A coupon gives a discount code for the next order. You can add it on the **Thank You** step only.
*Workaround:* to give a discount right away, set a discount on a product offer on the Checkout or Post-purchase step.

**Automatic offers come from Shopify's recommendations.**
**Auto** offers use the product recommendations from Shopify's Search & Discovery app, and ReSell can't choose these products itself.
*Workaround:* set complementary products in Search & Discovery, or choose a **Product** or **Collection** offer to control what customers see.

**Only one funnel shows on a page.**
When several funnels match an order, ReSell shows the one with the highest priority. A funnel for **Any product** placed above a funnel for a certain product hides it.
*Workaround:* click **Manage priority** on the **Funnels** page and put funnels for certain products and collections above **Any product** funnels. See [Funnels priority](https://help.devit.software/en/article/funnels-priority-nd0hna/).

# ${color}[#204a87](Targeting)

**There is no "exclude products" list.**
A funnel starts for **Ordered certain product**, **Ordered product from collection** or **Any product**. There's no separate list of products to skip.
*Workaround:* put the products to skip into a collection and add the condition **Order does not contain product from collection...** to the funnel.

**You can't set offer prices per country or market.**
An offer's discount is the same for every customer who sees the funnel.
*Workaround:* create one funnel per country with the condition **Restrict by country** and a different discount in each. For market prices of the products themselves, use price lists in Shopify Markets.

**Funnels can't target by language or market.**
The location condition is **Restrict by country**, based on the shipping country.
*Workaround:* select the countries of the market in **Restrict by country**. To show the offer text in the customer's language, translate it in **Localization**.

|| Customer targeting is available: use the conditions **Customer tag is...**, **Customer is placing their first order** or **Customer has placed X number of orders**.

# ${color}[#204a87](A/B tests and analytics)

**A running A/B test can't be edited.**
While a test runs, you can't add versions, change the traffic split or edit a version.
*Workaround:* click **Stop**, make the changes and start the test again, or duplicate the funnel and test the new version there. See [A/B Testing for Upsell Offers](https://help.devit.software/en/article/ab-testing-for-upsell-offers-259ecz/).

**Pixels and Google Analytics don't see post-purchase sales automatically.**
The post-purchase page runs outside your theme, so tracking scripts from your theme don't load there.
*Workaround:* add the tracking code under **Settings > Checkout > Post-purchase page > Additional scripts** in Shopify. See [Can I track conversion and revenue from post-purchase offer in Facebook Pixel / Google Analytics?](https://help.devit.software/en/article/can-i-track-conversion-and-revenue-from-post-purchase-offer-in-facebook-pixel-google-analytics-dke18r/)

**Coupon offers aren't counted in ReSell analytics.**
A coupon doesn't add revenue to the current order, so ReSell doesn't count its views or revenue.
*Workaround:* check how often the code is used in Shopify under **Discounts** or **Analytics > Reports**.

# ✔️ Next step

Check our articles to learn more about the app's functionality:

* [Why is my Post-purchase upsell offer not displayed?](https://help.devit.software/en/article/why-is-my-post-purchase-upsell-offer-not-displayed-r7ztw/)
* [Add-on offer](https://help.devit.software/en/article/add-on-offer-1glpdf0/)
* [Funnels priority](https://help.devit.software/en/article/funnels-priority-nd0hna/)