Articles on: Telegram

Frequently asked questions

FAQ

In this article:

What if a customer replies to an old thread?
Does your bot store messages?
If my customer uses an attachment in the message, will I see it in my Discord channel?
Why my Telegram avatar is not displayed in Discord?
How to remove integration?
If I have questions about the Bot, how can I get help?
Where can I leave feedback about the bot?
Why is Full Name displayed instead of Username?
How to forward messages from a Telegram group to Discord?
How to forward messages from a Telegram channel to Discord?

✔️ What if a customer replies to an old thread?

If the thread is more than 24 hours old, a new thread will be created. Otherwise, the customer's reply will be added to the existing thread.

✔️ Does your app store messages?

No, our application doesn't store your messages.

✔️ If my customer uses an attachment in the message, will I see it in my Discord channel?

Yes. All messages will be redirected with attached files, images, emoji, etc.

✔️ Why my Telegram avatar is not displayed in Discord?

Check your Telegram settings → Privacy and Security → Profile photo. It should be either set to «Everybody» or allowed in exceptions for group or bot.

✔️ How to remove integration?

Use /disconnect command in any Text channel.

✔️ If I have questions about the app, how can I get help?

You can get it in 2 ways:

Type the /help command in the text field and press Enter. You will get a short guide and contacts of our support.
Directly contact our support team: support@devit.software.

✔️ Where can I leave feedback about the app?

You can leave your feedback on the Telegram bot page.

✔️ Why is Full Name displayed instead of Username?

In Telegram, Full Name (or more specifically, "First Name") is a mandatory field, whereas "Username" is optional, meaning not all users have one. If a user has set a username, it will be displayed when using the variables {{username}} or {{name}}. However, if no username is available, Telegram will display the user's first name by default.

✔️ How to forward messages from a Telegram group to Discord?

You can do this with the help of our Discord application. In this article we provide you with a detailed instruction.

✔️ How to forward messages from a Telegram channel to Discord?