Articles on: Telegram

Frequently Asked Questions - Telegram

FAQ

In this article:
What if a customer replies to an old thread?
Does your bot store messages?
If my customer uses an attachment in the message, will I see it in my Discord channel?
Why my Telegram avatar is not displayed in Discord?
How to remove integration?
If I have questions about the Bot, how can I get help?
Where can I leave feedback about the bot?

✔️ What if a customer replies to an old thread?

If the thread is older than 24 hours a new thread will start. Otherwise, customer reply will be forwarded to the same thread as before.

✔️ Does your bot store messages?

No, our Telegram bot doesn't store your messages.

✔️ If my customer uses an attachment in the message, will I see it in my Discord channel?

Yes. All messages will be redirected with attached files, images, emoji, etc.

✔️ Why my Telegram avatar is not displayed in Discord?

Check your Telegram settings → Privacy and Security → Profile photo. It should be either set to «Everybody» or allowed in exceptions for group or bot.

✔️ How to remove integration?

Use /disconnect command in any Text channel.

✔️ If I have questions about the Bot, how can I get help?

You can get it in 2 ways:

Type the /help command in the text field and press Enter. You will get a short guide and contacts of our support.
Directly contact our support team: support@devit.group.

✔️ Where can I leave feedback about the bot?

You can leave your feedback on the Telegram bot page.