How to offer a free gift in the cart

In this article:

• How the free gift works
• Set up a free gift tier
• What customers see
• Why the gift isn't shown

A free gift is one of the rewards on the ShopCart progress bar. When the cart reaches the amount you set, customers can add a product to the cart for free.

How the free gift works

The free gift is a tier of the rewards bar, like free shipping or a discount. You choose one or more gift products and the minimum order value. When the cart reaches it, the gift appears in the cart with an Add button, and the customer adds it at no cost.

If you haven't set up rewards yet, start with How to set up tiered rewards in the cart.

Set up a free gift tier

1. Open ShopCart and click Edit in the Cart Drawer card.
2. Under Rewards, click a tier or click Add tier.
3. In Reward type, choose Free gift.
4. Enter the Free gift section title, for example "Choose your free gift", the Reward tooltip and the Minimum order value for reward.
5. In Select products, choose how many gifts the customer gets:
6. • All from list: "You can give one or more free gifts". The customer gets every product in the list.
   • One from list: "You offer several products to choose from, and the user can select only one".
6. Click Add under the list.

7. In the Add products window, select the gift products and click Add.

8. Set the quantity of each gift in the field next to it. To remove a product from the list, click the trash icon.
9. Click Save at the top of the editor.

What customers see

When the cart reaches the minimum order value, the gift section appears in the cart with the title you entered. The gift is marked FREE.

When the customer clicks Add, the gift goes into the cart for free. Its quantity can't be changed.

If the customer removes products and the cart drops below the minimum, the gift is removed from the cart automatically.

The Add button text is the same as on upsell cards. To change it, open Upsells > Content.

Why the gift isn't shown

• The cart hasn't reached the Minimum order value for reward yet.
• The gift product isn't available on your online store, for example its status is Draft. Open the product in Products and set its status to Active.

✔️ Next step

Check our articles to learn more about the app's functionality:

• How to set up tiered rewards in the cart
• How to add product upsells to the cart
• FAQ - ShopCart

Updated on: 20/10/2026