Why isn't the cart drawer showing on my store?

In this article:

• The app embed is turned off
• The cart isn't published
• You switched to another theme
• The page shows an old version
• Still not working?

If customers still see your theme's own cart instead of the ShopCart drawer, one of the reasons below is the cause. Check them in this order.

The app embed is turned off

ShopCart loads on your store through the Activate ShopCart app embed. When it's off, the Theme extension card on the ShopCart home page shows Inactive.

1. Click Activate in the Theme extension card.
2. Click Activate extension. The theme editor opens with the Activate ShopCart toggle turned on.
3. Click Save in the top-right corner of the theme editor.
4. Go back to ShopCart and check that the status is Active.

The cart isn't published

When the cart is unpublished, ShopCart doesn't load on your store at all: the theme's own cart opens and the sticky cart button is hidden too.

1. In the Customize your cart section, click Edit in the Cart Drawer card.
2. Look at Cart Status at the top of the editor. If it says Inactive, click Publish.

The status changes to Publish and the button changes to Unpublish.

You switched to another theme

The app embed is turned on for one theme only. If you published a new theme or a new copy of your theme, turn on Activate ShopCart in that theme as well. Use the Activate button in the Theme extension card, as in the first section, or open Online Store > Themes > Customize > App embeds.

The page shows an old version

After you turn on the embed or publish the cart, reload the store page. If you still see the old cart, open the store in a private browser window.

Still not working?

If the embed is Active, the cart is published and the theme's cart still opens, your theme may use its own custom cart. Contact us in the live chat or at support@devit.software, and we'll check your setup.

✔️ Next step

Check our articles to learn more about the app's functionality:

• Quick start in ShopCart
• How to set up the sticky cart button
• FAQ - ShopCart

Updated on: 20/10/2026