Labels are not displayed

There is no universal method for integrating labels into custom themes, as each theme is unique. There are the most common options to check:

1.App embeds

Check if the Lably app is enabled in your theme’s App embeds.

2. Label status

Check the status of the label. If it’s set to Draft or Unpublished, switch it to Published.

3. Display settings

In the Customization section, check the following options:

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• Week Schedule – check if the label is set for specific days or times.
• Visibility on Pages – ensure the label is allowed to appear on the right store pages.
• Display Period – check if the start/end dates include the current date.

4. Display conditions

Open the Display Conditions section and check settings.

5. Custom selectors

Perhaps you’ve added a custom selector, and it looks like it was added incorrectly. In our article – Custom Selectors - you can find step-by-step instructions on how to install them correctly and a short troubleshooting.

6. Contact support

If you have completed all the steps above and the label is still not showing up in your store, please contact us: support@devit.software. 

Updated on: 30/09/2025