Labels or badges not showing in your store? Check these settings

In this article:

• The app embed is off
• The label is a draft
• The page type is turned off
• The schedule or time zone hides it
• The product doesn't match the conditions
• A custom CSS selector doesn't match your theme
• Still not showing?

Go through these checks in order. Most missing labels are fixed by one of the first three.

The app embed is off

Lably shows labels through an app embed in your theme. If it's off, no labels or badges appear at all.

1. Open Lably and find the Theme extension card on the home page.
2. If the status isn't Active, click Activate, turn on the Lably embed in the theme editor and click Save.

If you changed or duplicated your theme, check the embed again: it's set separately for each theme.

The label is a draft

In the Labels & Badges list, check the Status column. Only Published labels appear in the store.

Open the label and click Publish at the top right. If you changed the label, click Save in the Unsaved changes bar first.

The page type is turned off

Open the label and go to Visibility on pages. Make sure the page where you're looking is selected: Home Page, Product Pages, Search Results Pages, Cart Page, Collection Pages or Other Pages.

The schedule or time zone hides it

Open the label and check:

• Week schedule: is today selected, and is the current time inside the hours? (All day shows it the whole day.)
• Display period: with Range, do the start and end dates include today?
• Time zone in both sections: with Store time zone, the times follow your store's clock, not yours. If you're in a different time zone than your store, the label can switch on or off at a different hour than you expect. With Visitor time zone, each customer sees it by their own clock.

To see the full schedule quickly, hover over the calendar icon in the Schedule column of the labels list.

The product doesn't match the conditions

Open the Display Conditions block and check each condition against the product you're looking at. Common cases:

• Products must match is set to All, but the product matches only some conditions. Switch to Any if any one condition is enough.
• A stock condition, but the product doesn't track inventory in Shopify. Lably sees its stock as 0.
• A discount condition, but the product has no Compare-at price.
• A Visitor country condition, but you're browsing from another country (for example, through a VPN).

A custom CSS selector doesn't match your theme

If you entered a Custom CSS selector in Position, Lably places the label only inside that element. If the selector has a typo or your theme doesn't have that element, the label disappears. Clear the field to go back to the default placement, or see Custom CSS selector for labels and badges.

Still not showing?

Changes can take a few seconds to reach your store. Reload the page, or open it in a private window.

If the label still doesn't appear, write to us in the chat or at support@devit.software. Include the link to the product page and the name of the label.

✔️ Next step

Check our articles to learn more about the app's functionality:

• Display conditions: show a label only on the products you choose
• Custom CSS selector for labels and badges

Updated on: 21/10/2026