What Selecty can't do, and workarounds
What Selecty can't do, and workarounds
In this article:
Selecty switches visitors between the countries, currencies and languages of your Shopify store. Some things work differently from what you might expect, and a few are not possible at all. This article lists those cases, explains why, and shows how to get the result another way. If your case isn't here, contact us at support@devit.software and we'll suggest a setup.
What comes from Shopify
Selecty doesn't translate your store.
It switches the visitor to a language version of your store, but it doesn't create the translations. Untranslated products, menus and sections stay in the original language.
Workaround: publish the language in Settings > Languages and translate your content with Translate & Adapt or another translation app. Selecty's own texts (banner and selector labels) are translated in Selecty with the Translate icon in the editor. See Why is my store not translated after switching the language in Selecty?
Selecty doesn't convert prices or add currencies.
Currencies, exchange rates and rounding come from Shopify Markets. Selling in local currencies needs Shopify Payments.
Workaround: set the currency of each market in Markets and check that Shopify Payments is active in Settings > Payments. See Does Selecty convert prices into other currencies?
Selecty can't create markets, countries or languages.
It shows only what is active in your store.
Workaround: add and activate the markets, countries and languages in Shopify first. They appear in Selecty automatically. See Markets, domains and languages: what to set up before using Selecty.
Switching the market doesn't change which products are available.
Product availability per market is set in Shopify.
Workaround: set product availability with catalogs in Markets.
Market Domain shows one option per domain, not per market.
Markets that share one domain (for example, with subfolders) appear as one option.
Workaround: give each market its own domain or subdomain, or use the Country resource. See Why does Market Domain show only one option?
Geolocation, banner and redirects
Geolocation can be wrong for some visitors.
Selecty detects the country by IP address and the language by the browser settings. VPNs, proxies and some mobile networks show a different country.
Workaround: keep a selector visible on the store, so visitors can switch themselves. Prefer the recommendation banner to automatic redirects.
The banner doesn't appear for visitors from countries outside your markets.
If the visitor's country, currency or language isn't in any active market, there is nothing to recommend.
Workaround: add the country to a market, or set Display to Display for everyone in the banner settings. See Markets recommendation display option.
The banner doesn't show again after a visitor closes it.
With Show again after set to Do not show again, the visit is remembered.
Workaround: choose another option in Show again after. To test the banner again, open the store in a new private window. See How to check geolocation function?
Forced redirect blocks manual switching.
With Forced redirect, visitors always go back to the market of their country, so selectors on the store don't work.
Workaround: use Redirect when necessary or Redirect once if you also want visitors to switch manually.
Selecty doesn't manage SEO settings.
It doesn't change hreflang tags, canonical links or the sitemap, and automatic redirects can affect how search engines crawl your store.
Workaround: use the recommendation banner instead of automatic redirects. Shopify adds hreflang tags for your markets. See How does Selecty affect SEO?
Learn more: International SEO for markets
Selectors and resources
With Weglot, Shopify languages aren't used.
Weglot manages languages itself, so Selecty can't take them from Shopify.
Workaround: unpublish the extra Shopify languages, add the Weglot languages to Selecty as custom resources and exclude Selecty from translation in Weglot. See Integration with Weglot.
Connected stores can't share a country.
In a multi-store setup, each country can belong to one store only.
Workaround: split the countries between your stores. See How to connect multiple stores?
Selecty works only in your online store theme.
It doesn't add selectors to the checkout, POS or headless (Hydrogen) storefronts.
Workaround: in a headless storefront, build your own country and language switcher with Shopify's localization data.
Plans
Some selector types and features need a paid plan.
Features marked Pro in the app, such as automatic redirects and some selector types (for example, Page and Sidebar), need a paid plan. Connecting several stores needs the Premium plan.
Workaround: the Free plan includes unlimited selectors and the recommendation banner. To try paid features, choose a plan on the Plans page. See Can I customize selectors?
✔️ Next step
Check our articles to learn more about the app's functionality:
- Markets, domains and languages: what to set up before using Selecty
- Markets recommendation display option
- How to check geolocation function?
Updated on: 27/10/2026
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