How many post-purchase offers can a customer accept?
How many post-purchase offers can a customer accept?
In this article:
Three accepted offers per checkout
According to Shopify rules, a customer can accept a maximum of three post-purchase offers for each checkout. This limit is set by Shopify and applies to every post-purchase app.
The limit covers only the post-purchase page, which appears after the order is confirmed and before the Thank you page. To see how many offers you can show on other pages, check How many offers can I show to my customer?
How the post-purchase offer flow follows this limit
To see the flow, go to Funnels, open a funnel and click the Post-purchase step.
The Post-purchase offer flow has up to five offers on three levels:
- Upsell 1: the first offer the customer sees after payment.
- Upsell 2 appears if the customer accepts Upsell 1. Downsell 1 appears if they decline it.
- Upsell 3 appears if the customer accepts Upsell 2. Downsell 2 appears if they decline it.
Each customer sees no more than three offers and can accept up to three: Upsell 1, Upsell 2 and Upsell 3. You can't add a fourth level to the flow.
✔️ Next step
Check our articles to learn more about the app's functionality:
Updated on: 21/10/2026
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