Getting started
Welcome to ReSell
Benefits of ReSell App How can ReSell App help you? How does ReSell App work? The result Want to increase your Shopify profits? ReSell helps you turn every purchase into a new sales opportunity. Explore the key features and benefits below. ✔️ Benefits of ReSell AppSome readersGetting started in ReSell
Get started with ReSell App Create your first funnel? Funnel performance results Advanced setup Install Post Purchase Upsell—ReSell to Boost Your Store! ✔️ Get started with ReSell AppSome readersFrequently Asked Questions
Before you start using the ReSell application, we recommend you to get acquainted with frequently asked questions. What is a post-purchase offer? Do customers need to re-enter payment info for upsells? How many offers can I show to my customer? (https://help.devit.software/en/artSome readers
Overview
Get maximum benefits using ReSell
What is upsell and cross-sell Post-purchase & checkout upsells The right choice of product bundles Help customers to find product they want Promote trending products Keep inventory moving (1-keep-inveSome readersHow does the auto recommendation work?
✔️ What is an automatic offer? Automatic offer - an option that allows merchants to automatically display product recommendations to customers immediately after a purchase. This offer is based on the items in the customer's cart and displays products related to items in cart. Example: when a customer buys a bike, the app may automatically suggest a bike helmet as a post-purchase upsell - though this depends on several factors. Shopify has its own built-in functionality for deteFew readers
Funnels & Offers
What is a post-purchase offer?
✔️ What is post-purchase offer Post-purchase offers are additional sales pages or blocks displayed to customers right after they complete their purchase, but before they reach the Thank You page. Example: If you sell phones, you can offer related accessories as post-purchase upsell or downsell offers. When a customer accepts an offer, the additional order is charged automatically. The customer can buy a promoted product in one cFew readersEdit your post-purchase offers
ReSell application is a flexible app and provides customization features and allows you to edit your post-purchase offer. Near the selected product click Edit offer and you will be moved to the page where you can customize this offer. ✔️ Edit existing elements Click on the element that you want to edit and in the opened right-side bar you can changFew readersWhy is my Post-purchase upsell offer not displayed?
You can check the Shopify article about limits and considerations for post-purchase checkout extentions for detailed information on restrictions. Sometimes it may happen that the offer is not displayed. Here is a list of the most common reasons why it happens: Unsupported Payment Methods The following payment methodsPopularWhat is the upsell offer sequence?
1. Checkout (available for Shopify Plus stores only) After completing checkout, the customer sees the first post-purchase upsell offer. 2. Post-Purchase Offers If the customer accepts the first offer, they are shown a second upsell offer (optional). If they decline the first offer, a downsell offer (optional) can be displayed instead. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/7/1/3271b421d88bd400/post-purchase-page-offerFew readers
Payments & Orders
What are partially paid orders?
What is the reason for partially paid orders? How does it happen? What does a customer see for Partially paid orders? How to identify partially paid orders? Resolving partially paid ordersSome readersWhich payment methods are supported?
✔️ Post-Purchase offers There are some restrictions from Shopify's side. The Post-purchase page is available on Shopify and works correctly with the following payment methods: Shopify Payments PayPal Express (with Automatic Payments enabled, PayPal knows them as Reference Transactions) Shop Pay PayPal Pro, PayPal PayFlow (when used wSome readersHow to connect PayPal to Shopify?
What is PayPal Express Checkout Advantages of using PayPal Express Checkout Set up PayPal on your Shopify store Generate additional revenue with PayPal Express Checkout Positive user experience is an importantSome readersHow does the post-purchase upsell offer affect my fulfillment?
The upsell offer doesn’t create a new order. It edits the original order. The price of orders is summed up and customers do not have to pay twice. According to the Shopify rules, the upsell offer will create a fulfillment hold for an hour (https://help.shopify.com/en/manual/orders/fulfillment/fulfilling-orders/fulfill-your-own?shpxid=7509cf43-B4CB-4673-D187-ED402046F424Some readersDo customers need to re-enter payment info for upsells?
No, they don’t need to re-enter their payment information. One-click upsell is available for Post-purchase. When a customer accepts an offer, the product is added and charged automatically. On the Thank you page, customers may need to enter payment details if the offer is processed as a separate order. In this case, the purchase is completed and charged independently. ✔️ Next step Check our articles to learn more about the app'Few readersVaulted payment processors
What are vaulted payment processors? Approved vaulted payment processors How to enable vaulted payment processors? ✔️ What are vaulted payment processors? Vaulted payment processors are payment gateways that securely store (or "vault") customer payment details for futFew readers
Analytics
Tracking your funnels activity
Sales Analytics Funnels Next step The ReSell application provides an advanced analysis of all funnels and revenue they bring. To check the analytics data, click Analytics in the admin panel. ✔️ Sales Analytics Here you will see graphs that display statistics for all funnels. Select time period you want to see and check the following data: TotaFew readersCan I track conversion and revenue from post purchase offer in Facebook Pixel & Google Analytics?
Yes, sure! Shopify allows its clients to use additional services that can improve their online stores. To track customer data and behaviour on your online store you can add Facebook Pixel and Google Analytics. Open your Shopify storeFew readers
Widgets & Customization
Can I customize my offers?
Sure! ReSell has a built-in editor. Lots of different widgets are available for customization in post-purchase and Thank you page offers. NO coding skills are required. All offers can be customized, so they will look harmonious with the design of your store. To edit your additional offer, click on the Edit offer in the upper-right corner of the offer's block. In the opened window, you will see availbale customization tools. (https://storage.crisp.cFew readersAdd-on offer
Types of Add-on services Ways to add Add-on services to your offer Add an add-on offer Add widget Advanced setup The Add-on Services option allows you to offer extra services or complementary products directly on the Checkout and Post-purchase pages. It helpFew readersBanner widget
Add widget Advanced setup Banner widget allows you to highlight special offers, sales, or announcements with an eye-catching banner. With its help, you can grab your customers’ attention and guide them toward key products or promotions. Available on Checkout, Post-purchase, Thank you page, and Order status pages. ✔️Add widget Open the funnel and move to the step where yFew readersTrust badges widget
Add widget Advanced setup Show security and reliability badges to reassure your customers with the Trust badge widget. Available on Checkout, Post-purchase, Thank you page, and Order status pages. ✔️ Add widget Open the funnel and move to the step where you want to add the widget. Click Edit offer. In the left side menu click Add widget ->Trust badge. In tFew readersFree Shipping Progress Bar
Add widget Advanced setup The Free Shipping Progress Bar widget motivates customers to add more items to their order by visually showing how close they are to unlocking free shipping. This simple yet effective tool encourages higher cart values and boosts overall sales. ✔️ Add widget Open the funnel and move to the Checkout page step. Click Add widgFew readersYouTube widget
Add widget Advanced setup Add a YouTube video to your offer to showcase products, tutorials, or brand stories. Engage visitors visually and boost trust through authentic video content. Available on Checkout, Post-purchase, Thank you page, and Order status pages. ✔️ Add widget Open the funnel and move to the step where you want to add the widget. Click Edit offerFew readersCall to action
Add widget Advanced setup With the call to action banner you can encourage customers to take action — complete a purchase, explore a deal, or sign up. Available on Checkout, Post-purchase, Thank you page, and Order status pages. ✔️ Add widget Open the funnel and move to the step where you want to add the widget. Click Edit offer. In the left side menuFew readers
Support
Can I get a demo of the ReSell app?
If you’d like to learn more about the app, you can book a call with our support manager. They’ll contact you at the scheduled time and provide a live demonstration of the application. ✔️ Next step You can also check our articles about how to create your first funnel, what is a post-purchase offer (https://help.devit.software/en/articFew readersIf I have questions or problems using the ReSell app, can I get help?
Our support managers work 24/7 and you can contact them anytime through whichever channel works best for you: Email – Just reply to this message or write to us anytime at ✉️ support@devit.software. Live Chat – Open the chat inside the app, or 💬 start chatting now. Schedule a Call – 📅 Book a time tFew readers
FAQ
How many offers can I show to my customer?
According to Shopify rules the customer can accept a maximum of three post-purchase offers for each checkout and an additional offer on the Thank you page. ✔️ Next step Check our articles to learn more about the app's functionality: Can I customize my offers? Edit your post-purchase offer? (/en/articFew readersHow many funnels can I create with ReSell?
You can create an unlimited number of funnels. Our application is free and doesn’t have limitations for funnel creation. ✔️ Next step Check our articles to learn more about the app's functionality: How does the auto recommendation work? Can I customize my offers?Few readersIs there a limit on customer orders?
No, there are no limits on customers' orders. ✔️ Next step Check our articles to learn more about the app's functionality: Can I show additional offer based on the customers' location? Are there any additional payments in ReSell?Few readersCan I show additional offers based on the customers' location?
Yes, ReSell allows you to display offers based on the customer’s location. You can show specific products to customers from selected countries and restrict offers by shipping regions if needed. Click on Add condition on the first step when you create a funnel Shipping -Restrict by country. Select the country that you need. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/7/1/3271b421d88bd400/shipping-by-countryxaq9q2.Few readersAre there any additional payments in ReSell?
No. There are no additional or hidden payments in the app. All current payment terms are transparent and described on the ReSell listing page. If you still have questions, please refer to our support team: support@devit.software. ✔️ Next step Check our articles to learn more about the app's functionality: Can I get a demo of the ReSell app? Which paymFew readers