Articles on: ReSell

Why is my upsell offer not displayed?

Reasons Why Offer Not Displayed

Sometimes it may happen that the offer is not displayed. Here is a list of the most common reasons why it happens:

Alternative payment methods (such as Klarna, Affirm, AfterPay, Apple Pay, Amazon Pay, or Google Pay).
If your store is multi-currency and the order was made in a currency that is different from the “store currency”.
In the Checkout settings, the ReSell app is not enabled as your post-purchase page app.
The order was below minimal price ($0.50) or a customer used a Gift Card or COD to pay.
The product in the original order and the upsold product are both subscription products.
The product’s inventory is tracked and the inventory amount is equal to zero or less.
Your product has been ordered for local delivery.
Automatic billing is disabled on your store.
The Shopify platform is overloaded.

Also, you can check the Shopify article about limits and considerations for post-purchase checkout extentions.

If you have checked all the items listed, and the order is still not displayed, please contact our support team:

Please note that ReSell supports the following payment methods: Shopify Checkout, Shop Pay, and PayPal Express.

If you use PayPal, please ensure that your store is approved for PayPal Automatic payments.

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Updated on: 04/01/2024

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