Getting started
Welcome to ReSell
Benefits of ReSell App How can ReSell App help you? How does ReSell App work? The result If you're looking to boost the profitability of your Shopify store and have tried adjusting your marketing strategy without seeing the desired results, the ReSell application is exactly what you need! theSome readersGetting started in ReSell
Get started with ReSell App How to work with funnels? Thank you page upsell offer settings Funnel performance results Install ReSell — Post Purchase Upsell to Boost Your Store! ✔Some readersFrequently Asked Questions
Before you start using the ReSell application, we recommend you to get acquainted with frequently asked questions. What is a post-purchase offer? If customers agree to buy a promoted product, do they need to re-enter their payment info? How manyFew readers
Overview
Get maximum benefits using ReSell
What is upsell and cross-sell Post-purchase & checkout upsells The right choice of product bundles Help customers to find product they want Promote trending products Keep inventory moving (1-keep-inveFew readersWhat are partially paid orders?
What is the reason for partially paid orders? How does it happen? What does a customer see for Partially paid orders? How to identify partially paid orders? Resolving partially paid ordersFew readersTracking your funnels activity
analysis General Analytics Funnels The ReSell application provides an advanced analysis of all funnels and revenue they bring. To check the analytics data, click Analytics in the admin panel. ✔️ General Analytics In the first part, you will see graphs that display staFew readersEdit your post-purchase offers
ReSell application is a flexible app and provides customization features. It allows you to edit your post-purchase offer. On the right side of the selected product, you can see the Edit offer. Click on it and you will be moved to the page where you can customize this offer. Edit your post-purchase offer For example, click on Callout banner. In the opened riFew readers
FAQ
What is a post-purchase offer?
The customer can buy a promoted product in one click. These offers are risk-free and can increase the average order value. For example, you sell phones and you want to offer your customers accessories for certain products. After the purchase, customers will see upsell and down-sell offerFew readersIf customers agree to buy a promoted product, do they need to re-enter their payment info?
No, they don’t need to re-enter their payment information. When a customer agrees to buy a promoted product, he just accepts the offer and it’s charged automatically. There is another situation: ReSell allows you to place the offer on the Thank you page. That's a separate order and it will be charged separately. So, if the customer wants to buy the additional product from the Thank you page, he will need to re-enter payment information durFew readersHow does the auto recommendation work?
✔️ What is an automatic offer? Automatic offer - products that will be offered automatically to a customer after the purchase. Automatic offer So, the question is: If a customer bought a bike, will the app automatically offer to buy a bike helmet on the post-purchase upsell offer? The answer is: Most likely yes but it depends on various factors. Shopify has its own built-iFew readersHow many offers can I show to my customer?
According to Shopify rules the customer can accept a maximum of three post-purchase offers for each checkout and an additional offer on the Thank you page. Suggested articles Can I customize my offers? How does the auto recommendation work? (/en/article/how-does-the-auto-recommendation-woFew readersWhat is the offer sequence? How additional products will be shown to customers?
When the customer completes checkout, he sees the first post-purchase upsell offer. If the customer accepts this offer, he sees the second upsell offer (it’s optional). In case when the customer declines the first offer, he sees the down-sell offer (also optional). After this, the customer sees the Thank you page where you can place 1 offer. a On the screen below, there is an example of a funnel that you can create with the help ofFew readersHow many funnels can I create with ReSell?
You can create an unlimited number of funnels. Our application is free and doesn’t have limitations for funnel creation. Suggestion articles How does the auto recommendation work? Can I customize my offers?Few readersCan I customize my offers?
built-in Sure! ReSell has a built-in editor. Lots of different widgets are available for customization in post-purchase and Thank you page offers. NO coding skills are required. All offers can be customized, so they will look harmonious with the design of your store. To edit your additional offer, click on the Edit offer in the upper-right corner of the offer's block. (https://storage.crisp.chat/users/helpdesk/website/3271b421d88bd400/edit-offer-optFew readersIs there a limit on customer orders?
No, there are no limits on customers' orders. Suggestion articles Can I show additional offer based on the customers' location? Are there any additional payments in ReSell?Few readersCan I show additional offer based on the customers' location?
an Yes, ReSell has such an option. You can show certain recommended products for certain countries. You can also restrict shipping by country. Click on Add condition on the first step when you create a funnel -Shipping -Restrict by country. Enter the name of the country you need. Suggested articles Can I get a demo of the ReSell app? (Few readersHow to connect PayPal to Shopify?
What is PayPal Express Checkout Advantages of using PayPal Express Checkout Set up PayPal on your Shopify store (1-set-up -paypal-on-your-shopify-store) Generate additional revenue with PayPal Express Checkout Positive user experience is an importanFew readersCan I get a demo of the ReSell app?
it We provide the app for Free. Therefore, you can try it and use it without payments. Anyway, if you need more information about the app, you can book a demo of the ReSell application. Our manager will call you at the agreed time and gladly show you the application. Suggestion articles Why is my upsell offer not displayed? (/en/article/why-isFew readersAre there any additional payments in ReSell?
No. There are no additional or hidden payments in the app. All current payment terms are transparent and described on the ReSell listing page. If you still have questions, please refer to our support team: support@devit.software. Suggestion articles Can I get a demo of the ReSell app? Which payment method is supported by ReSell? (/en/article/which-payFew readersCan I track conversion and revenue from post purchase offer in Facebook Pixel & Google Analytics?
Yes, sure! Shopify allows its clients to use additional services that can improve their online stores. To track customer data and behaviour on your online store you can add Facebook Pixel and Google Analytics. Open your Shopify storeFew readersWhy is my upsell offer not displayed?
Sometimes it may happen that the offer is not displayed. Here is a list of the most common reasons why it happens: Alternative payment methods (such as Klarna, Affirm, AfterPay, Apple Pay, Amazon Pay, or Google Pay). If your store is multi-currency and the order is placed in a currency different from the "store currency." If the ReSell app is not enabled as your post-purchase page app in the Checkout settings. The order was below thSome readersWhich payment method is supported by ReSell?
Checkout, Thank You page, Order Status page Checkout, Thank you page, and Order Status pages do not depend on the payment method. There are no limitations for these stages. Post-Purchase offers The ReSell app supports Shopify Payments, PayPal Express, and Shop Pay. Get more information about Shopify payment methods (https://help.shopFew readersHow does the post-purchase upsell offer affect my fulfillment?
The upsell offer doesn’t create a new order. It edits the original order. The price of orders is summed up and customers do not have to pay twice. According to the Shopify rules, the upsell offer will create a fulfillment hold for an hour (https://help.shopify.com/en/manual/orders/fulfillment/fulfilling-orders/fulfill-your-own?shpxid=7509cf43-B4CB-4673-D187-ED402046F424Few readersIf I have questions or problems using the ReSell app, can I get help?
Yes, of course! Our support managers work 24/7 and you can contact them anytime. There are a few ways to contact us: email, live chat, and call. Relevant features you can find inside the application or you can write to our e-mail: support@devit.softwareFew readers